This Payment Policy explains the payment methods, billing procedures, and payment-related terms that apply to purchases made through CRISTOLY.

1. Accepted Payment Methods

Available payment methods are displayed during checkout. Depending on your location and checkout eligibility, these may include:

• Credit and debit cards supported by our checkout provider.
• Digital wallets or other payment options displayed at checkout.
• Other payment methods expressly offered on our website.

Please check the checkout page before placing your order to confirm which payment options are currently available. We do not guarantee that every method will be available for every purchase.

2. Payment Authorization and Order Confirmation

When you place an order, your payment may be subject to authorization and security checks by your bank, card issuer, or payment provider. An order is not considered fully confirmed until we have received the required order and payment confirmation.

If a payment is declined or cannot be authorized, your order may not be processed. Please verify your payment details or contact your bank or payment provider for assistance.

3. Pricing and Currency

Product prices and any applicable shipping charges or taxes will be shown during checkout, where applicable. The currency used for your order will be displayed before you complete your purchase.

Your bank or payment provider may apply currency-conversion fees or other charges for international transactions. These charges are determined by your provider and are not controlled by CRISTOLY.

4. Order Total and Additional Charges

Please review your order carefully before submitting payment. The final amount due will be presented at checkout, including any shipping fees and applicable taxes that we are required to collect.

We will not knowingly add undisclosed charges to your order after checkout without an appropriate basis and, where required, your consent.

5. Payment Security

Payments are handled through the payment services made available at checkout. Depending on the provider, security measures may include encryption, fraud screening, and additional authentication.

CRISTOLY does not ask customers to send full payment card details or card security codes by email. Do not share these details in customer support messages.

6. Fraud Prevention and Verification

To protect customers and our business, an order may be reviewed when a transaction requires additional verification. We may contact you using the information provided with your order if further details are reasonably necessary.

Orders may be delayed, declined, or canceled if payment cannot be verified or if a transaction is reasonably suspected to be unauthorized. Any refund due for a canceled, paid order will be handled in accordance with the applicable refund process and law.

7. Cancellations and Refunds

If you need to cancel an order, contact us as soon as possible. Orders may already have entered processing or shipment, so cancellation cannot be guaranteed.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law. The time it takes for the funds to appear depends on your bank or payment provider.

For full eligibility requirements and return procedures, please review our Refunds & Returns Policy.

8. Failed, Duplicate, or Unrecognized Charges

If a payment appears to have failed but your account shows a pending charge, the amount may be a temporary authorization. Your bank or payment provider can explain when it will be released.

If you believe you were charged twice or notice a transaction you do not recognize, contact us with your order number and transaction details, excluding full card numbers and security codes. You should also contact your bank or payment provider promptly if you suspect unauthorized activity.

9. Taxes and Duties

Applicable sales taxes or other charges collected by CRISTOLY will be displayed at checkout where required. For international orders, customs duties, import taxes, or other destination-country charges may apply unless explicitly stated otherwise. Responsibility for such charges will depend on the terms shown at checkout and applicable law.

10. Privacy

Payment-related information is handled in accordance with our Privacy Policy. Payment providers may process information according to their own privacy policies and security requirements.

11. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our checkout process, payment providers, or legal obligations. The current version will be published on this page, with its latest update date shown below.