Summer 25% discount on all last year's bike models
We've gathered answers to common questions to help make your CRISTOLY shopping experience simple and straightforward. If you need further assistance, our team is here to help.
General Questions
What is CRISTOLY?
CRISTOLY is a bicycle-focused online store offering cycling options for different riding styles, including mountain biking, road cycling, gravel riding, and electric biking.
What types of bicycles do you offer?
Our store features different bicycle categories, including:
- Mountain bikes for trails and off-road riding.
- Road bikes for paved roads and distance cycling.
- Gravel bikes for mixed surfaces and adventure riding.
- Electric bikes for pedal-assisted riding.
Available models and specifications are shown on their respective product pages.
How do I choose the right bicycle?
Consider where you plan to ride, your preferred riding style, the bicycle's frame size, and its specifications. Review the product details carefully before ordering. If you need clarification about a particular model, contact our support team.
Are the products shown on the website available?
Product availability may change. The website displays current listing information, but availability is confirmed during order processing. We'll contact you if an issue affects your order.
Orders & Payments
How do I place an order?
Browse our collection, select your preferred bicycle, review its specifications, add it to your cart, and follow the checkout instructions. Check your shipping and payment details before submitting your order.
Which payment methods do you accept?
The available payment methods are displayed during checkout. Payment options may vary depending on your location and the services available for your order.
Will I receive an order confirmation?
An order confirmation is generally sent to the email address provided at checkout. If you cannot find it, check your spam or junk folder. If it is still missing, contact us with your order details.
Can I cancel or change my order?
Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once processing or shipping has begun. Any cancellation rights under applicable law remain unaffected.
Shipping & Delivery
How long does delivery take?
Our current estimates are 1–2 business days for order processing and 3–5 business days for shipping after dispatch. Total delivery is estimated at approximately 4–7 business days, depending on the destination and shipping arrangements.
These are estimates, not guaranteed delivery dates. Please refer to our Shipping & Delivery Policy for more information.
How much does shipping cost?
Available shipping methods and charges are displayed during checkout. Any free-shipping offer is subject to the products, destinations, and conditions stated on the website.
How can I track my order?
When your order is dispatched, you'll receive a shipping confirmation with tracking details when available. Tracking information may take up to 48 hours to appear or update after dispatch.
What if my order is delayed?
Check the latest carrier tracking information first. If your order has not arrived within the estimated delivery window, email us with your order number so we can help review the shipment status.
What should I do if my bicycle arrives damaged?
Contact us promptly with your order number and clear photographs of the packaging and damage, if possible. Do not ride a bicycle that appears unsafe. We will review the issue and explain the next steps under our Refund & Returns Policy.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 days of delivery, subject to the conditions in our Refund & Returns Policy. Contact us for approval and instructions before shipping any item back.
Can I return a bicycle that I have ridden?
Standard change-of-mind returns require the bicycle to be unused and in its original condition and packaging. If the bicycle is defective or incorrectly supplied, contact us to discuss your available remedies. Applicable statutory rights are not limited by this standard return condition.
Who pays for return shipping?
For approved change-of-mind returns, customers are generally responsible for return shipping costs. Where an item is confirmed to be defective, damaged, or incorrectly supplied due to our error, we will cover reasonable authorized return shipping costs, subject to applicable law.
When will I receive my refund?
Once your returned product has been received and inspected, we aim to process approved refunds within 7 days. Your bank or payment provider may need additional time to post the funds to your account.
Products & Customer Support
Do bicycles require assembly?
Assembly requirements vary by model and shipment. Review the product listing and manufacturer's instructions. If you are unsure how to assemble or adjust a bicycle safely, consult a qualified bicycle mechanic.
How can I contact CRISTOLY?
You can reach us by email at Contact@cristoly.shop or by phone at +1 904 663 4870. Our mailing address is 205 W 38th St ground floor, New York, NY 10018.
How do you handle my personal information?
We use personal information as needed to process orders, provide customer support, and operate our store, subject to applicable privacy requirements. Please read our Privacy Policy for more details.
Still Have Questions?
We are happy to help with product questions, order updates, shipping inquiries, and return requests. Contact our team and include your order number if your question relates to an existing purchase.
Contact Our Team →