Privacy Policy

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information necessary to operate our store and provide our services.

• Contact information: Your name, email address, telephone number, billing address, and shipping address.
• Order information: Products purchased, order history, delivery details, and transaction status.
• Payment information: Payment-related details processed by our payment providers. We do not intentionally store full payment card numbers or security codes on our own systems.
• Communications: Information you provide when contacting customer support or submitting a form.
• Technical information: IP address, browser type, device information, and website usage data where collected through cookies or similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders and arrange deliveries.
• Process payments, refunds, returns, and exchanges.
• Respond to questions and provide customer support.
• Send order confirmations, shipping updates, and important service communications.
• Maintain, secure, and improve our website and shopping experience.
• Detect fraud, prevent misuse, and protect our customers and business.
• Send marketing communications where permitted by law and, when required, with your consent.
• Comply with applicable legal and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website performance, and support advertising or analytics where enabled.

You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect some website features.

4. How We Share Information

We do not sell personal information in exchange for money. We may disclose information to trusted third parties when reasonably necessary to operate our business, including:

• Payment providers to process transactions and help prevent fraud.
• Shipping and delivery providers to fulfill orders and deliver products.
• Website and technology providers that host, maintain, secure, or support our online store.
• Analytics and advertising providers where used and subject to applicable privacy requirements.
• Legal authorities or advisers when required by law or necessary to protect legal rights and safety.

These parties may process information under their own privacy policies and applicable contractual or legal obligations. We do not authorize service providers to use personal information for purposes unrelated to their permitted services.

5. Payments and Third-Party Services

Payments may be handled by third-party payment processors. When you make a purchase, your payment information may be collected and processed directly by the selected provider under its own privacy and security practices.

Our website may also contain links to third-party websites. CRISTOLY is not responsible for the privacy practices or content of websites we do not control. Please review their privacy policies before sharing information with them.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

When information is no longer needed, we take reasonable steps to delete it or de-identify it, subject to legal retention requirements and legitimate business needs.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We encourage you to use secure devices and avoid sending sensitive payment information through ordinary email or contact forms.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or request restrictions on certain processing.
• Request a copy of eligible information in a portable format.
• Withdraw consent where processing relies on your consent.
• Opt out of marketing emails using the unsubscribe link included in those messages.
• Exercise applicable rights regarding targeted advertising or certain data sharing.

To make a privacy request, contact us using the details provided in Section 12. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

9. Children's Privacy

Our website is not intended to collect personal information directly from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation and take appropriate action.

10. International Visitors

Depending on where you live and where our service providers operate, your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers and comply with applicable data protection requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, business operations, or legal requirements. When changes are published, we will update the date at the top of this page. Where legally required, we will provide additional notice or obtain consent.

12. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact CRISTOLY using the details below.

Store: CRISTOLY
Address: 205 W 38th St ground floor, New York, NY 10018
Phone: +1 904 663 4870
Email: Contact@cristoly.shop

Please include "Privacy Request" in the subject line when contacting us about your personal information. We may need to verify your identity before processing requests concerning your personal information.